Refund Policy

In most circumstances, a refund of payment for the services provided by us shall not be available nor will one apply unless you instruct us as a consumer, acting for purposes which are wholly or mainly outside your trade, business, craft, and the contract is not an on-premises contract. Under those circumstances, if you exercise your statutory right to cancel within 14 days of the date the contract is entered into, you may be entitled to reimbursement of some or all of any payment that you have made for the cancelled services in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Act. The amount to be reimbursed will depend on whether or not you have consented to us commencing work on your matter during the cancellation period and the extent of work undertaken before you give notice of cancellation. Any refund of fees under this policy will be made by us within 14 days of us receiving your notice of cancellation.